If you need to reschedule your trip, Please do as soon as possible. Generally speaking you can reschedule you trip at any time up to the planned check in date for a missed flight or last minute delay. If this happens call us or the resort , they will make the adjustments by shifting a day. For cancellations 30 days prior to arrival the adjustment will be made subject to availability for both parties. We fully understand life is unpredictable and adjustments have to be made sometimes. We try our best to accommodate you so that you are not out any money , however there are some cases where you may lose your deposit.
Lifestyle Holidays Vacation Club cancellation policy
Should the size of your party increase from the number shown on your completed reservation and deposit form and the confirmation above you will be required to make additional reservations for other accommodations. You will be required to give the names and arrival times of any guests joining you that are included in this confirmation to the reception upon check-in so they may receive VIP bracelets.
Any additional guests that you wish to join you in resort who are not included in this confirmation will be subject to a daily charge of US$80 and will be issued with a NON-VIP bracelet.
Please let us know your guests exact flight details at your earliest convenience so we can make arrangements for their VIP transfer and welcome at Puerto Plata airport. Please be aware that if we do not receive your flight information in writing a full 7 working days before your arrival we cannot guarantee an airport transfer.
Please find that once a booking has been confirmed you may only make date alterations where we are given 3 months notice prior to the arrival date. We can accept alterations of 2-3 day movement of the confirmed booking to accommodate flight changes .All alterations are subject to availability.
Cancellation of a confirmed booking more than 3 months prior to arrival date will receive a full Refund. Cancellation between 3 months and 1 month prior to arrival date will receive a 50% of Deposit back . Any cancellation 1 month prior to arrival and the Full Deposit will be forfeited in its entirety.
· Absolutely no pets are allowed in the unit or on property grounds. This includes pets left in vehicles. Violations will result in charges for additional cleaning.
· There must be a responsible member or guest of the traveling party of at least 18 years of age present for the entire duration of the vacation. Proof of age may be required.
· Only the person on the confirmation may check-in at the property. For any change to the check-in name, you must contact Lifestyle Holidays Vacation Club as soon as possible.
· Lifestyle Holidays Vacation Club reserves the right to relocate a confirmed member / guest in alternative accommodations.
· Over-occupancy of the unit size confirmed will result in an upgrade fee and/or refusal of the extra persons from checking-in.
· Members are responsible for actions taken by children and guests accompanying them in accommodations provided by Lifestyle Holidays Vacation Club.
· Lifestyle Holidays Vacation Club shall not be held liable for any injury, loss or damage to persons or property for any reason. If any damage should occur while you are occupying the unit, you must notify the Lifestyle Holidays Vacation Club customer service department immediately. You are responsible for any fees charged due to damage.
· Lifestyle Holidays Vacation Club cannot guarantee the view from any units or the location of any units within the resort. Lifestyle Holidays Vacation Club cannot guarantee a specific location or accommodation requested.
· Lifestyle Holidays Vacation Club is not liable for any cost incurred due to a cancelled or rescheduled flight provided by an independent airline carrier.
· Lifestyle Holidays Vacation Club guest access policy: Any member requiring additional guest access to the resort must notify the customer service department 24 hours prior to arrival. All guests are subject to additional fees and Lifestyle Holidays Vacation Club also has the right to refuse access or restrict access.
· Lifestyle Holidays Vacation Club reserves the right to remove members or guests from the resort should their behavior be deemed unacceptable by the vacation club and other members or guests.
Our dedicated VIP Service staff is looking forward to welcoming your guests in the near future.